FAQ

We're here to help!

Ordering

How do I place an order?

  • Log into your professional account and visit our shop page.
  • Call +1 (855) 661-4719
  • Don’t have an account? Get access!

How can I get samples?

  • You can purchase samples to try Cocofloss here. 

When will my order arrive?

  • We typically package and ship orders within 10 business days. Once shipped, most orders take an additional 2-5 business days in transit to arrive.

Subscription

How do I start a pro subscription?

  • Select “Subscribe & Save” on the detail page for any of the products in our shop. You can view, modify, or cancel your subscription at any time on your account page.

Where can I modify my subscription?

  • Edit your subscription by logging in to your Cocofloss Pro account and viewing your account details.
  • Email us at help@cocofloss.com! 

Product

What is Cocofloss made of?

  • Hundreds of Polyester filaments infused with microcrystalline wax, coconut oil, essential oils and aromas.

Can it be recycled?

  • Most of Cocofloss can be recycled! Here’s the run down:
    • Boxed packaging
      • Our current packaging (the box) is made of 100% recycled paper fibers and can be recycled.
    • Floss container
      • The plastic floss container is made of polypropylene and can be recycled. 
    • Floss material
      • Unfortunately, Cocofloss’s polyester threads cannot be recycled via recycling due to the wax.